When should I make my spa and massage reservations?
To ensure you receive all the spa treatments you want, when you want, not only is advance booking suggested, it is highly recommended. Call us at 780-988-5554 to reserve your appointments for spa and massage services.
What is our Cancellation Policy?
Twenty-four hour (24) notification is required for all canceled or changed spa and massage appointments to avoid a 50% cancellation fee. Missed appointments will be charged 100% of service fee.
What if I arrive late to my appointment?
Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged the full fee for the appointment.
What should I tell my treatment provider?
At Kaya Kama all guests receiving spa and massage treatments have not only the right, but also the responsibility to communicate openly with their therapist, estheticians, and/or nail technician about their service during the treatment. Any special expectations, personal preferences and/or possible concerns about how a treatment is progressing should first be addressed directly with the individual who is providing the treatment during the treatment.
Our staff is renowned for their amazing diversity, breadth and depth of knowledge of the healing arts. We celebrate all their varied backgrounds and value their many skills, talents and gifts which they bring to Kaya Kama. If you have a special request to make your treatment more enjoyable such as dimmer lights, softer music, a lighter or heavier touch, an extra blanket, etc. Please do not hesitate to ask.
If there are certain things you wish your therapist NOT to do such as work on your feet, your face, your abdomen or scalp/hair, please communicate your desires.
In addition, you have the obligation to let your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment. This would include, but is not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions, shellfish or iodine allergies, and any other allergies.
All of our services are designed to nurture, relax, restore and meet your specific needs. We welcome your input and feedback
What should I wear?
A robe, slippers and lockers are provided for your convenience at the spa or you may choose to wear the robe from your room. Your therapist will leave the room as you disrobe and you will lay under a sheet on the table. Upon completion of the treatment, your therapist will again step out of the treatment room to allow you to redress into your robe. Our therapists are trained in proper draping techniques for your comfort. You may elect to receive treatments in your bathing suit or undergarments. Please remove all jewelry before visiting the spa.
What if I have some physical ailment, disability or allergies?
Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.
Should I avoid the spa if I am pregnant?
Your physician can best advise you on which treatments are safe. We also suggest that you avoid treatments using deep pressure and heat.
Can I choose to have a male or female therapist?
If you have a gender preference, please advise the spa reservationist at the time of making your appointment.
Should men shave before a facial?
Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.
Are there any rules of etiquette?
Honor the environment with silence; it is one of tranquility and relaxation. Remember that your treatment will end on time so that the next guest is not delayed. Arrive early. Don’t cheat yourself out of your relaxation time.
Will I be able to purchase the products that are used in my treatments?
We carry a full array of professional spa products so you can duplicate the benefits at home.
How do I determine which facial to choose?
The esthetician at Kaya Kama are trained to customize each of our facial treatments for your particular skin through skin analysis. This may mean that you do not receive the facial you booked but one rather more suited to your skin type.
What Precautions I take after Threading/Waxing?
1. Threading and waxing might result in minor skin rashes and bumps for those who have highly sensitive skin. This happens because hair removal by threading and waxing causes the hair follicles to temporarily enlarge, hence, allowing bacteria t o enter skin. If any sort of infection is noted, contact a dermatologist as soon as possible.
2. After the treatment (waxing / facial) washed area with cold water or use cold compression and avoid use of hot water.
3. Aloe-Vera cream may be applied after hair removal to avoid irritation. You may request your technician to apply some Aloe Vera if you feel any kind of irritation.
Disclaimer
Although the products we use in our services have no known side effects, but in the unlikely event of skin irritation, due to your allergies/sensitive skin, Kaya Kama Hammam & Day Spa will not be held responsible. However, the following do’s and don’ts may be tried.
Don’t(s) :
- Don’t expose the affected area to sunlight for atleast 24 hours.
- Do not wash the affected area with HOT water for 24 hours.
- Refrain from using any other cream/cleansing products for 24 hours
Do(s):
- Wash affected area with soap and COLD water.
- Use cold compression.
- Patch test may be requested prior the service.
IF THE PROBLEM STILL PERSISTS, CONSULT A DERMATOLOGIST.